Because of the unique and unprecedented circumstances of coronavirus (COVID-19), we are taking measures to protect the health and safety of our customers, employees, dealers and communities in which we operate across the globe. We are monitoring the situation constantly, and as the situation evolves, so will this page. This is your go-to resource for BRP updates and information.
At BRP, our owners and fans are the heart and soul of everything we do. For those of you who have been directly affected by these unprecedented events, and the many communities that are managing it or in recovery mode, our thoughts are with you.
Everyone at BRP is dedicated to reducing the potential impact this situation might have on you. We are proud to have earned your business and want you to have all the riding days you have been looking forward to.
Steps we’ve taken to ensure you continue to have the best possible customer experience:
We’ve put measures in place to deliver your vehicles on time and as ordered.
We will maintain a fully staffed Customer Support Center, which will be open during normal operating hours. You can contact them at 1-888-272-9222.
If and when we do encounter challenges, including any production delays, we will let you know right away in an effort to lessen the inconvenience on you.
We are working closely with our dealers to minimize the impact on their business and identify ways to help them continue to be a go-to resource for BRP products, service, and questions.
- Our online store for parts, accessories and gear continues to operate, and as of now, there is no minimum purchase needed to receive free shipping. This applies to all brands.
We want to continue to share the joy of powersports, especially for those of us who can’t ride right now. In a time where your feeds are full of current events, we’re going to continue to post content that inspires with stories of exploration and adventure. Think of our content as “Escape Therapy” to help us all get through this together.
And to our entire community, be well, stay safe, and we look forward to our next outdoor adventure with you again soon!
At BRP, we are firmly committed to taking care of our incredible team across the globe. We are rising to this challenge together, no matter what. Some of the things are doing to support employees include:
We are carefully following all recommendations from authorities around the world to ensure the most appropriate response.
We have both global and local measures being deployed everywhere we work, tailored individually to each location.
We are communicating regularly as we understand the importance of keeping our employees up to date on all developments.
We have a taskforce to actively monitor and evaluate the situation as it evolves.
We have put on hold all employee travel.
We are limiting visitors to our BRP sites.
We are working with local and other government agencies to ensure quarantine measures are being followed properly.
Our global dealer network is on the front lines of everything we do. Even in the toughest of times, we are committed to stand by their side and go above and beyond to support them. We have quickly re-invented the way we conduct business, and we’ll continue to evolve as the situation unfolds. Our dealer response efforts are tailored to meet the retail needs in each of our global communities.
We have taken multiple actions to help our dealers through this tough time, some examples include:
We are constantly communicating updates to the global dealer network and will continue to work hand-in-hand with them to provide support.
We have lowered orders to dealers to match demand and are ready to ramp back up when the time is right.
Our field team remains operational and will continue to provide dealers with a high level of support.
All our support systems remain in place for our dealers.
We are contributing to the health and safety of our dealers by not participating at any show or event until further notice.
We’ve adapted our retail offers to today’s environment.
We’ve created a process to become aware of closed dealerships to better serve them.