Frequently Asked Questions
Where should I have my BRP product serviced?
Authorized BRP dealers are the best source for service on your BRP product. You can use the online dealer locators for Can-Am On-Road, Can-Am Off-Road, Ski-Doo, Lynx, Sea-Doo, Rotax, Evinrude, Alumacraft and Manitou to find your nearest dealer.
How do I know when to have my BRP product serviced?
Check your operator’s guide for the manufacturer recommended service intervals. You can also access digital versions of the operator’s guides here.
I have a technical question. Should I call BRP?
Your authorized BRP dealer is the first line in answering technical questions. If you’ve already contacted your dealer and they were not able to provide a satisfactory response to your question, you can contact BRP and we’ll find an answer for you.
Where can I obtain an operator’s guide for my BRP product?
You can access digital versions of the operator’s guides here. In addition, a hardcopy version can be purchased from your authorized BRP dealer.
What if I have a concern related to the speed or quality of service on my vehicle by a BRP dealer?
Your first step should be to raise your concern to the service manager of your dealership. If you are still not satisfied with any aspect of the service performed on your vehicle, you can then contact BRP customer service.
How should I winterize / summerize my vehicle?
Please consult the "Storage" section of your operator's guide for information on properly storing your vehicle during the off-season. You can also access digital versions of the operator’s guides here.
How can I obtain roadside assistance for my Can-Am Spyder Roadster?
If your Spyder Roadster has roadside assistance (all 2013 and newer Can-Am Spyder roadsters now include Roadside assistance during their warranty coverage period); the phone number for roadside assistance is 866-477-1415 in the United States and Canada.
How do I get my vehicle repaired while in warranty?
Your first step would be to take your product to an authorized BRP dealer for diagnosis. The technician can help determine if the repair will be covered under warranty.
Is my factory warranty transferable to another owner if I sell my vehicle?
Yes, the warranty always follows the vehicle.
Is my factory warranty valid at any authorized BRP dealer?
Yes, any authorized BRP dealer should be able to assist you with factory warranty work.
Does my factory warranty cover transporting the unit to and from the dealership?
No, vehicle transportation to and from the dealership is not included and is the owner's responsibility.
Why was my replaced / repaired part not covered under warranty?
If a part failure is not deemed to be caused by a manufacturer defect, it is possible that the repair would not be covered under warranty.
How do I update my address or change the ownership of my BRP product?
You can send us a proof of purchase or of ownership (such as a bill of sale), the mileage or hours on the vehicle and your complete mailing address and phone number. You can fax this information to us at +1 819-566-3062. You can also send this information via email; contact us for an email address where you can send your information.
Can I purchase BRP Parts or Accessories directly from BRP?
You can obtain BRP parts and accessories from your dealer, or using our online store for Can-Am Spyder roadsters, Can-Am ATV & Side-by-Side vehicles, Ski-Doo snowmobiles, Sea-Doo watercraft and Evinrude engines. You can access the parts catalog for all BRP products here.
How can I get support for a part or accessory?
Please get in touch with the Parts department of the dealership where you purchased the part or accessory.
I have a parts / backordered parts concern at my BRP dealer. What should I do?
Discuss your concern directly with the parts manager at your dealership. If the concern is still not resolved to your satisfaction, please contact us.
How can I find out what the current promotions or incentives are?
Your authorized BRP dealer will have access to all current promotions and incentives. Alternatively, you can access some of them on the Can-Am On-Road, Can-Am Off-Road, Ski-Doo, Lynx, Sea-Doo, Rotax, Evinrude, Alumacraft or Manitou product line website you're interested in.
I didn't receive a promotional discount or item, how can I get help?
Raise the issue with the dealer where you purchased the unit. If you are still having trouble obtaining any promotional discounts or items that you feel should be applicable to your purchase, get in touch with BRP customer service and we'll assist you.
How do I obtain a safety recall clearance letter for a BRP product imported from the US to Canada?
Requests for a safety recall clearance letter should go through an authorized BRP dealer in Canada. To obtain a recall clearance letter, provide your authorized dealer with a proof of purchase or ownership, mileage or hours on the vehicle, your complete mailing address and phone number, and your VIN number. Please note that there is a cost and processing delay for this service, which may vary by dealer.
How do I find out if there are outstanding safety bulletins to be performed on my BRP product?
Your authorized BRP dealer is equipped to verify if there are any outstanding safety bulletins or recall notices applicable to your vehicle using your VIN. There is no charge for this service
Where can I find all the information related to the BRP GO! app and BRP Connect technology?
You can find all the information related to the BRP GO! app on the FAQ page of the Ski-Doo, Sea-Doo and Can-Am On-Road websites.
No puedo encontrar el modelo de vehículo que quiero en mi concesionario, ¿hay alguna solución?
Debido a la pandemia de COVID-19, hemos tenido que cerrar nuestra producción global, por lo que puede haber una reducción en la variedad de ciertos vehículos y algunos modelos pueden ser difíciles de encontrar en este momento. Sin embargo, con la reanudación acelerada de nuestras actividades de fabricación, hemos reanudado la entrega a nuestra red de distribuidores de forma continua. Mientras tanto, manténgase en contacto con su distribuidor, él tiene toda la información.
Si el vehículo que quiero no está disponible en mi concesionario, ¿puedo hacer un pedido en línea?
No es posible ordenar en línea, su concesionario sigue siendo su referencia para comprar su vehículo. Con la reanudación acelerada de nuestras actividades de fabricación, el aumento de nuestras operaciones de fabricación, hemos comenzado a entregar a nuestra red de distribuidores de forma continua. Entendemos que esta no es una situación ideal, pero estamos trabajando arduamente para prepararlo para su próxima aventura.
Mientras tanto, manténgase en contacto con su distribuidor, él tiene toda la información.
¿Es esta una situación que durará mucho tiempo?
Con esta pandemia, hemos adaptado nuestro enfoque para reducir el impacto en usted. Podemos asegurarle que nuestras instalaciones de fabricación están actualmente en funcionamiento y que estamos haciendo todo lo posible para prepararlo para su próxima aventura.